Help & support
Answers to the most common questions.
Practising
How does the wheel work?
Press SPIN to get a speaking topic, or pick one from the list. Speak (or type) your answer, then press “Get AI feedback” for scores and corrections. Mark the topic as done to fill your round progress.
Voice input isn't working
Voice input uses your browser's speech recognition, which works best in Chrome, Edge and Safari. Allow microphone access when asked. If your browser doesn't support it, you can type your answer and the timer still works.
How do I change my language or level?
Use the language button at the top left of the practice page, then choose “New AI round” to get topics for your new language and level.
Plans and billing
How many spins and AI requests do I get?
Free includes 5 spins and 5 AI requests a day. Pro gives 100 spins and 300 AI requests, Max unlimited spins and 1,000 AI requests. They reset every day at midnight UTC. Pro also unlocks full feedback, custom topics and unlimited flashcards; Max adds the AI conversation partner. See pricing.
How do I cancel or change my plan?
Open Settings and choose “Manage billing”. You can cancel, switch plans or update your card there. Cancelling keeps your plan until the end of the period you paid for.
I was charged but my plan didn't change
It can take a few seconds after checkout. Refresh the page. If it still shows the old plan after a few minutes, contact us with the email you used to pay.
Your account
How do I change my email, name or password?
All three are in Settings. If you signed up with Google, you can also add a password there so you can sign in with email.
I forgot my password
On the sign-in page, enter your email and choose “Forgot password?”. We'll email you a link to set a new one.
My account is suspended
Accounts are suspended when they break our rules, for example by abusing the AI features. If you think this is a mistake, contact us and choose “Account” as the topic.
How do I delete my account?
In Settings, at the bottom. This cancels any subscription and removes your data. See our privacy policy for details.
Still need help?
We usually reply within 2 working days.